In accordance with Romanian Government Ordinance 34/2014 on consumer protection for the conclusion and execution of distance contracts, the Buyer has the right to unilaterally terminate the contract, only with payment of the return postage fees, within 14 working days from receiving the product, without penalties and without providing any reason.
If the Buyer cancels the purchase in accordance with the above clause, it is mandatory to return the product in exactly the same condition in which it was delivered, meaning in its original packaging, unused, accompanied by all the documentation with which it was delivered, and in perfect working condition. If these conditions are not met, the Buyer is not entitled to request a refund of the price. The product must be returned to the headquarters of Ansil Media SRL, at the exclusive expense of the Buyer. The price will not be refunded to the Buyer before receiving the product and confirmation that it is in its original packaging, unused, accompanied by all the documentation with which it was delivered, and in perfect working condition.
According to the ordinance, products that are likely to deteriorate or expire quickly are excluded from return.
For orders paid by card, the amount will be refunded to the same card used for the transaction, within a maximum of 14 days from the acceptance of the return.